That's me, being genuinely happy
The past few months has been very interesting and busy months for me. Through it all, there were some lessons that I learned and would like to share.
How not to run a business
I was unemployed for 2 years. Last year, I ended up getting two jobs, The first was a temp, the second, ended up being a full-time which I got due to my (as she put it) great customer service skills. I loved the temp job so much so that I was at work at 7am when I didn't have to be until 9am. Unfortunately, when I started the full-time job, I couldn't keep up with the temp job because the hours went well into the night and my full-time job required me to be there at 7am.
Getting to the point:
At the end of April, I quit.
Now you may be saying, okay this girl is crazy. She went from unemployed to two jobs back to unemployed. She must not like to eat!
GIRRRLLLL! It's quite the opposite.
However, everyday was confrontational. Everyday was some new drama. EVERYDAY, it pained me to get up and go to a place that I hated much more than I hated prune juice. The way they treated customers/lack of customer service, the don't care attitude, the accusations. It felt as if the business was taken for a joke. The family feuds, the lying and deceiving... the throw everything on Eesh, never-mind the fact that she does HR, not Accounts. (yeah I had to plug that one in). The way they treated the employees, who, let's be honest if you're in a service industry, are the backbone of your company!
Customer Service is a MAJOR KEY!
After resigning, I decided to focus once again on my online boutique that only caters to full-figured women.
I've always been able to get along with almost anyone...and anyone that I didn't get along with was just being plain old difficult (yep it's not my fault haha). But after being in the service industry for so long, I've developed a passion for customer service.
Usually, when I'm putting together customer orders, I'd slip a handwritten note on pretty stationary into the customer bags to thank them because without them, I wouldn't be able to eat, literally. Before I started this, I asked around for opinions. Of course, you're going to have your occasional Debbie Downer who outright told me that it was tacky.
"You need to get those printed" she said. "Most (beauty) companies I see have them printed."
Well ma'am, I don't have most (beauty) companies money or line staff. Besides, I prefer to be more personable and thoughtful when it comes to my customers and guess what?
THEY LOVE THE "LITTLE" THANK YOU NOTES!
Your employee gets paid no matter what
Okay so I might have been slightly exaggerating when I said I'm able to eat.
Noodles still count right?
This was perhaps the biggest lesson of all.
I made a decent profit from my business since the two weeks we've been in production. I was pretty proud of myself, until I remembered that I had an employee to pay.
Reality is, no matter what, you can't tell your employee that you can't pay them because you didn't make the money or you won't have any money left. That's really not their problem. They performed a service and now you have to pay for it.
TIME IS MONEY PEOPLE...AYESHA!
So before I paid myself, I had to make sure that she was paid and happy because, honestly, I need her.
I feel like God lets us go through things so that we can gain experience and learn and grow and come back stronger than ever before. We just have to be willing to accept the blessing in the lesson.
Happy Hump Day Darlings!